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Computer Telephony Integration and Voice Over IP
Client Type: Small Telemarketing Company.
Project Overview:
Optimize overall telephone sales process, increase sales and present a more professional company image.
Problems:
- Inefficient means of collecting and reporting sales agent call statistics.
- Paying a full time salary for a receptionist who does not stay busy.
- Sales agents are missing critical sales calls when doing out side sales.
- Need to establish inexpensive data and voice communications to new remote branch office.
Solutions:
Results:
- 50% cost reduction over traditional phone system with the same features.
- 200% reduction in sales manger reporting and agent supervision time.
- 75% increase in sales agent phone time resulting from reductions in missed calls and automated outbound calling
- Eliminated need for receptionist.
- Provided unified call functionality between two sales offices with a more professional company image.
- 50% increase in overall sales.
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